Refund policy

HRYNE DIAMÁN NYC — RETURN & REFUND POLICY

ALL SALES ARE FINAL. NO RETURNS, REFUNDS, OR EXCHANGES, EXCEPT WHERE REQUIRED BY LAW.

This policy applies to all online and in-store merchandise purchases, including ready-made jewelry, custom pieces, personalized name plates, engraved items, and sale merchandise.

Please review your selection carefully before purchasing. We do not accept returns or offer refunds, exchanges, or store credit for change of mind, buyer’s remorse, unwanted gifts, or customer-approved sizing, spelling, or design choices.

CUSTOM & PERSONALIZED ORDERS

Customers are responsible for confirming the exact spelling, size, metal, design, and other personalization details before production. Once production begins on an approved custom order, it cannot be canceled or changed. Deposits and payments toward custom orders are non-refundable, except where required by law.

For personalized orders, call (305) 850-1709 with your order number to confirm your name and any additional requests.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what was agreed upon, contact us promptly at shrynediamanti@gmail.com with your order number, photographs, and a description of the issue. We will review the matter and provide any remedy required by applicable law. Please contact us before sending any merchandise back.

This policy does not limit rights or remedies that cannot legally be excluded, including applicable rights concerning defective, misdescribed, or undelivered merchandise.

A written copy of this policy is available upon request.

Contact:
SHRYNE DIAMÁN NYC
(305) 850-1709
shrynediamanti@gmail.com